Legal access depends on local law
Our Legal position starts with location and eligibility: access depends on local law, and you must decide whether using the account is permitted in your region. We may request accurate account details and phone verification before access, because the name and contact data connected with an
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account must be reviewable when a policy question arises. Payment records can include DANA, OVO, GoPay, QRIS, bank transfer or virtual account references, and those records may be retained for account administration and dispute handling. If you use BCA, BRI, Mandiri or BNI through an available
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bank route, keep your receipt until the account status is clear. Do not open or use an account where local law permits no such access. For a correction, restriction or clarification, contact our support route from the account area and include the relevant reference.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.